1. Delete inside the app
Open Contivo and go to Settings → Account → Delete account. Review the warning, confirm your identity when requested and submit the deletion. This is the preferred and fastest method.
2. Request deletion by email
If you cannot access the app, send an email from the address connected to your Contivo account to privacy@contivoapp.com with the subject “Delete my Contivo account”. Do not send your password, payment details or unnecessary financial information. We may ask you to verify account ownership.
3. Shared budgets and other shared objects
If you are the owner of a shared budget or another shared object, deletion is paused until you either transfer ownership to another eligible participant or delete the shared object. The app will show the affected items before final confirmation.
4. What is deleted
After verification and completion of any required ownership transfer, Contivo deletes or anonymizes your account profile, authentication relationship, profile image, personal settings and personal content that is not required for another user’s shared records or for a legal obligation.
5. What may remain
Entries that are part of a shared budget or shared history may remain in a de-identified form so other participants do not lose their records. Limited security, support or legal records may also be retained where necessary and permitted by law.
6. Local data on your device
After account deletion, uninstall Contivo or clear the application storage on every device to remove remaining offline copies. Data that had not synchronized before deletion may exist only on that device until app storage is removed.
7. Processing time
We aim to process verified deletion requests without undue delay. Complex requests, legal retention duties or unresolved shared ownership may require additional time. We will contact you if further action is needed.
8. Contact
Account deletion and privacy requests: privacy@contivoapp.com. General support: support@contivoapp.com.